Support

[email protected]

We aim to reply within one business day (Pacific time). If your message is urgent (e.g., billing issue, can't sign in), say so in the subject line and we'll prioritize.

Include as much of this as you can — it cuts our reply time roughly in half:

• The email address you sign in with
• The device / browser you're on (e.g., "iPhone 15, iOS 18, Safari")
• What you were trying to do + what happened instead
• A screenshot if anything looked wrong on screen

• How do I cancel my Pro subscription?

  Cancel anytime through the platform that billed you:

  • iOS: iPhone Settings → tap your name at the top → Subscriptions → Note & Key Pro → Cancel Subscription. Or, in the app, tap Settings → Plan → Manage subscription for a deep-link.

  After canceling, you keep Pro features until the end of the current billing period.

• I lost access on a new device — how do I get Pro back?

  Open the app, go to Settings → Plan, then tap Restore previous purchase. Apple will look up your subscription and re-link your account automatically. If the button reports "no active subscription," sign in with the same Apple ID that originally purchased.

• A family wants to pay me by card — how does that work?

  Teachers on any plan can generate Stripe Checkout links from any invoice (Invoices → tap an invoice → Send card-payment link). The link goes straight from the family's card to your connected Stripe account — Note & Key doesn't sit in the money flow. Stripe Connect onboarding is in Settings → Payments → Stripe.

• Where do my practice recordings get stored?

  On our Supabase project in private (RLS-scoped) Storage. Only the family that uploaded a recording and the teachers in their studio can read it. Audio is never shared with third parties or used for ad targeting. Delete-account in Settings → Account wipes every recording you uploaded.

• How do I export my data?

  Settings → Account → Download your data. You get a JSON file of every record we hold for your account — students, lessons, assignments, practice uploads, invoices, comments. Use it to back up or migrate to another tool.

We're an early-stage studio and the roadmap is genuinely shaped by what teachers and families tell us. Email [email protected] with the subject "Feature request" and we'll add it to the backlog.

For privacy questions, data-export requests, or anything covered by GDPR / CCPA / CPRA, email [email protected] with "Privacy" in the subject. Same address for security disclosures (mark with "Security" — we'll respond inside 72 hours).

Full policy lives at /privacy and /dpa.