Refund Policy

Note & Key's Pro subscription is sold through the Apple App Store (iOS) and Google Play (Android). All Pro refunds are handled by Apple or Google under their refund policies. We never collect card details for Pro, and we cannot refund Pro charges directly.

Card payments your students make to you (via Stripe Checkout for invoices) are between you and the family. We are not the merchant of record and do not refund those.

The Pro plan auto-renews monthly or annually until canceled. Refunds are governed by the rules of the platform you bought it on:

• iOS / Apple App Store: request a refund at reportaproblem.apple.com within Apple's refund window (typically 90 days; Apple has full discretion). Apple processes the refund directly to your original payment method.
• Android / Google Play: request a refund through Google Play (open the Play Store → Account → Order history → request refund). Google processes it directly.

We cannot accept refund requests for Pro because the money never touches our accounts — Apple and Google hold it until they pay us out, minus their cut.

You can cancel Pro at any time:

• iOS: Settings app → tap your name → Subscriptions → Note & Key → Cancel.
• Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Note & Key → Cancel.

When you cancel, Pro stays active until the end of your current billing period. We don't pro-rate the unused portion; that's the App Store / Play Store rule and we follow it.

We don't offer a paid free trial at launch — the Free plan covers one student forever so you can try the app on a real workflow without a credit card.

If we add introductory pricing or trials later, the App Store / Play Store flow will surface a clear "trial ends on X · then $Y" disclosure before any charge, per platform policy.

When a family pays an invoice you generated:

• By Stripe (card): funds land in your Stripe balance. You are the merchant of record. If the family wants a refund, you issue it from your Stripe dashboard. We are not party to that transaction.
• By Interac e-Transfer: the bank transfer is between the family's bank and yours. Refunds happen by you sending a new e-Transfer back.
• By cash / other: handled between you and the family. We just track the invoice status; we don't move money.

If a family disputes a Stripe charge with their card issuer, the dispute is handled through Stripe's dispute flow — directly with you. Stripe will email you and pull the disputed amount from your balance until resolved. We don't intervene because we never held the funds. We can provide invoice records to help you respond.

If we have an extended outage (more than 72 consecutive hours) on Pro features you actively use, email support@noteandkey.app with your Apple / Play receipt; we'll help you submit a refund request to the platform and add any supporting context.

Questions about refunds, cancellation, or billing in general? Email support@noteandkey.app. We respond within 7 business days; usually faster.