Subscription Terms

• Free — $0. One student, one teacher, manual scheduling, basic feedback, five practice uploads per month, one invoice draft per month. No card required. Stays free forever (within the limits above). New studios start on 30 days of the Studio plan first, then drop to Free automatically unless you subscribe — no card is stored and nothing is charged when the trial ends.
• Pro Monthly — $12.99 USD / mo. Unlimited students, audio review with timestamps, Google Calendar sync, Stripe + Interac + email invoicing, exam-prep tracking, data export, all paywalled features.
• Pro Annual — $99 USD / yr (saves 36% vs monthly).
• Studio Monthly — $24.99 USD / mo. Everything in Pro, plus unlimited teachers in one studio, a shared schedule across every teacher, and per-teacher invoicing.
• Studio Annual — $199 USD / yr.

Prices shown in USD. The App Store converts to local currency at published rates. Local tax may apply on top depending on your country.

The Pro subscription auto-renews on a rolling monthly or annual basis. Your Apple ID is charged within 24 hours before each renewal at the then-current price. You can cancel at any time before that 24-hour window to avoid the next charge.

We don't run silent price increases. If we change Pro pricing, existing subscribers get at least 30 days' notice via email + in-app banner and can cancel before the new price takes effect. Apple may require additional consent on its side for price changes — follow whatever flow it shows you.

Pro is sold on two rails. On our website the payment is processed by Stripe, we are the merchant of record, and we can refund you directly. When you tap "Start Pro" on iOS, the payment is processed by Apple under their App Store Terms. We receive Pro entitlement notifications from Apple via App Store Server Notifications and unlock Pro features on your studio account.

See /refunds. Where you cancel depends on who charged you: a subscription bought in the app is cancelled in iOS Settings → Subscriptions, and one bought on our website is cancelled from Manage subscription inside Note & Key, which opens Stripe’s billing portal. Short version: cancel in iOS Settings → Subscriptions. Refunds are within Apple's discretion via their refund flow — we cannot refund Pro directly.

Cancel Pro → you keep Pro features until the end of the current billing period, then your studio drops to the Free tier. Your data isn't deleted; it stays exactly as it was. If you exceed Free limits (e.g. more than one student), those records remain visible but you can't add new ones or perform paywalled actions until you upgrade again.

We don't delete anything for non-payment alone. Account deletion is a separate, explicit action you take in Settings → Account → Delete account.

Pro is per-studio. One Pro subscription unlocks every member of that studio (currently: studio admin + invited teachers + their students' households). We don't charge per-seat for v1.

Pro is single-account. Family Sharing is off by default in App Store Connect. If we ever turn it on, this document will say so explicitly — until then, treat Pro as account-specific.

We target 99.5% monthly uptime. We don't credit accounts automatically for outages; instead, extended outages are handled case-by-case under our refund policy (see /refunds §6).

Subscription questions: [email protected].